Returns and exchanges
If you are not fully satisfied with your purchase, it may be returned to us for exchange or custom credit. To be returned within 10 business days of shipping in original packaging. Acceptance for credit or exchange only if items are unwashed, unworn, unaltered or otherwise undamaged and with pre-approval by the company. Credit memos are valid for a period of six months. Special purchase orders as well as shipping charges are strictly non-refundable.
Attention: A re-stocking fee of 20 percent will be charged for any items that are returned for refund. Sizes from 50 are not exchangeable and refundable.
Custom colors, piping or embroidery are only executed on request (eg your logo – please provide a clear sample) – Customized orders are subject to additional charges – and the order has to contain a minimum of 20 units. Please contact us for further information such as color availability, delivery times or quotes.
Contact us per email for questions related to refunds and returns.