{"id":17071,"date":"2026-06-19T06:40:52","date_gmt":"2026-06-19T10:40:52","guid":{"rendered":"https:\/\/www.monique-mathieu.com\/?page_id=17071"},"modified":"2026-06-19T07:56:04","modified_gmt":"2026-06-19T11:56:04","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/www.monique-mathieu.com\/it\/delivery-returns\/","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"<div id=\"dslc-theme-content\"><div id=\"dslc-theme-content-inner\"><p>[vc_row][vc_column][vc_column_text]At Monique Mathieu, every uniform is produced with great care and attention to detail. As most of our garments are made specifically for each order, we encourage customers to review the information below before placing an order.<\/p>\n<h2><strong>Delivery Information<\/strong><\/h2>\n<h3>United States<\/h3>\n<p><strong>USPS Letter Mail<\/strong><\/p>\n<p>For small orders, we offer USPS Letter Mail shipping at a reduced rate:<\/p>\n<ul>\n<li>$9.95 for orders weighing between 1 lb and less than 1.5 lb<\/li>\n<li>Maximum 1 item per order<\/li>\n<li>Order subtotal between $1 and $112<\/li>\n<\/ul>\n<p><strong>Standard USPS Shipping<\/strong><\/p>\n<ul>\n<li>$19.95 for orders weighing between 1.51 lb and less than 20 lb<\/li>\n<li>No limit on the number of items<\/li>\n<\/ul>\n<p>If your order does not meet these conditions, shipping rates will be calculated automatically by USPS during checkout.<\/p>\n<h3>International Shipping<\/h3>\n<p><strong>Europe, North America, South America, Asia and Africa<\/strong><\/p>\n<p>Shipping:<\/p>\n<ul>\n<li>$5 + 25% of the order value<\/li>\n<\/ul>\n<p>Example:<\/p>\n<ul>\n<li>Order value: $100<\/li>\n<li>Shipping cost: $5 + $25 = $30<\/li>\n<\/ul>\n<p><strong>Rest of the World<\/strong><\/p>\n<p class=\"isSelectedEnd\">Including:<\/p>\n<ul data-spread=\"false\">\n<li>United Kingdom<\/li>\n<li>Australia<\/li>\n<li>United Arab Emirates<\/li>\n<li>New Zealand<\/li>\n<li>Overseas territories and special destinations<\/li>\n<\/ul>\n<p>Shipping:<\/p>\n<ul>\n<li>25% of the order value<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Example:<\/p>\n<ul>\n<li class=\"isSelectedEnd\">Order value: $100<\/li>\n<li class=\"isSelectedEnd\">Shipping cost: $25<\/li>\n<\/ul>\n<p>For certain destinations, USPS shipping options may also be available and will be displayed at checkout when applicable.<\/p>\n<h2><strong>Delivery Times<\/strong><\/h2>\n<p data-start=\"565\" data-end=\"693\">Delivery times vary depending on product availability, destination country, customs procedures and the shipping method selected.<\/p>\n<ul>\n<li data-start=\"695\" data-end=\"787\">Items in stock are typically shipped within five business days after receipt of payment.<\/li>\n<li data-start=\"789\" data-end=\"917\">Custom colors, embroidery and other special orders generally require approximately 4 to 6 weeks for production and delivery.<\/li>\n<li data-start=\"919\" data-end=\"1015\">International delivery times may vary depending on the destination and local customs procedures.<\/li>\n<\/ul>\n<p data-start=\"1017\" data-end=\"1094\">If you have a specific deadline, please contact us before placing your order.<\/p>\n<h2><strong>Returns &amp; Exchanges<\/strong><\/h2>\n<p>We want you to be satisfied with your purchase. However, please note that Monique Mathieu uniforms are produced specifically for each order.<\/p>\n<h3>Before Ordering<\/h3>\n<p class=\"isSelectedEnd\">For your convenience, we recommend ordering one piece first to review the quality, fabric, fit and style. If you do not like the uniform, a refund may be available for this particular sample, subject to our return conditions.<\/p>\n<h3>Returns Eligibility<\/h3>\n<p class=\"isSelectedEnd\">Items may be returned only if:<\/p>\n<ul data-spread=\"false\">\n<li>They are returned within <strong>7 days of receipt<\/strong><\/li>\n<li>They are in their original packaging<\/li>\n<li>They are unworn<\/li>\n<li>They are unwashed<\/li>\n<li>They have not been altered<\/li>\n<li>They are otherwise undamaged<\/li>\n<\/ul>\n<p>Please note that garments in sizes 50 and above are not eligible for exchange or refund.<\/p>\n<p>All returns and exchanges require prior approval from Monique Mathieu before being shipped back.<\/p>\n<h3>Orders Over $150<\/h3>\n<p class=\"isSelectedEnd\">Because our uniforms are made specifically for each order, purchases with a total value exceeding <strong>$150<\/strong> are generally <strong>not eligible for a refund<\/strong>.<\/p>\n<p class=\"isSelectedEnd\">However, these orders may qualify for:<\/p>\n<ul data-spread=\"false\">\n<li>Size exchanges<\/li>\n<li>Style exchanges<\/li>\n<li>Store credit<\/li>\n<\/ul>\n<p>Store credit is valid for <strong>one year<\/strong> from the date of issue.<\/p>\n<h3>Refunds<\/h3>\n<p class=\"isSelectedEnd\">When a refund is approved:<\/p>\n<ul data-spread=\"false\">\n<li>Original shipping charges are non-refundable<\/li>\n<li>A <strong>15% restocking fee<\/strong> will be deducted from the refund amount<\/li>\n<li>Return shipping costs are the responsibility of the customer<\/li>\n<\/ul>\n<h3>Damaged or Incorrect Items<\/h3>\n<p class=\"isSelectedEnd\">Please inspect your order upon delivery.<\/p>\n<p class=\"isSelectedEnd\">If you receive:<\/p>\n<ul data-spread=\"false\">\n<li>A damaged item<\/li>\n<li>An incorrect item<\/li>\n<li>A manufacturing defect<\/li>\n<\/ul>\n<p>Please contact us immediately so that we can assist you and provide appropriate instructions.<\/p>\n<h3>Return Address<\/h3>\n<p class=\"isSelectedEnd\">Monique Mathieu \/ Alexandre Tronel<br \/>\n501 NE 5th Terrace, Apt. 423<br data-start=\"562\" data-end=\"565\" \/>Fort Lauderdale, FL 33301<br data-start=\"594\" data-end=\"597\" \/>USA<\/p>\n<p>Phone: +1 (954) 830-8505 or +33 6 31 00 99 00<\/p>\n<h3>Return Form<\/h3>\n<p class=\"isSelectedEnd\">To speed up the processing of your return or exchange, please complete and include our Return Form with your shipment.<\/p>\n<p class=\"isSelectedEnd\"><a href=\"\/return_policy_and_form.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Download Return Form (PDF)<\/strong><\/a><\/p>\n<p>If you have any questions regarding delivery, exchanges or returns, our team will be happy to assist you.<!--<br \/>\n<strong><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span>Terms of Payment<br \/>\n<\/strong><\/p>\n\n\n\n\n<p>Prepayment by bank transfer or credit card.<\/p>\n\n\n\n\n<p><strong>Terms of delivery<br \/>\n<\/strong><\/p>\n\n\n\n\n<p>Standard merchandise in stock is typically shipped within five business days after receipt of payment. Special orders are generally shipped within four to six weeks, depending on the season and product availability.<\/p>\n\n\n\n\n<p><strong>Returns and exchanges<br \/>\n<\/strong><\/p>\n\n\n\n\n<p>If you are not fully satisfied with your purchase, it may be returned to us for exchange or custom credit. To be returned within 10 business days of shipping in original packaging. Acceptance for credit or exchange only if items are unwashed, unworn, unaltered or otherwise undamaged and with pre-approval by the company. Credit memos are valid for a period of six months. Special purchase orders as well as shipping charges are strictly non-refundable. Attention: A re-stocking fee of 20 percent will be charged for any items that are returned for refund.\u00a0Sizes from 50 are not exchangeable and refundable.--><\/p>\n<p>&nbsp;<\/p>\n<p><em>Last updated: June 2026<\/em><\/p>\n<p>&nbsp;[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]At Monique Mathieu, every uniform is produced with great care and attention to detail. As most of our garments are made specifically for each order, we encourage customers to review the information below before placing an order. Delivery Information United States USPS Letter Mail For small orders, we offer USPS Letter Mail shipping at a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17071","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.monique-mathieu.com\/it\/wp-json\/wp\/v2\/pages\/17071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monique-mathieu.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.monique-mathieu.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.monique-mathieu.com\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.monique-mathieu.com\/it\/wp-json\/wp\/v2\/comments?post=17071"}],"version-history":[{"count":14,"href":"https:\/\/www.monique-mathieu.com\/it\/wp-json\/wp\/v2\/pages\/17071\/revisions"}],"predecessor-version":[{"id":17097,"href":"https:\/\/www.monique-mathieu.com\/it\/wp-json\/wp\/v2\/pages\/17071\/revisions\/17097"}],"wp:attachment":[{"href":"https:\/\/www.monique-mathieu.com\/it\/wp-json\/wp\/v2\/media?parent=17071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}